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Privacy policy

Privacy Policy

Effective Date: December 11, 2024

Storeza Infotec LLP ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Multi-Store Online Delivery System ("the Platform"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the Platform.

1. Information We Collect

1.1 Information You Provide to Us

  • Account Information: When you register, we collect your name, email address, phone number, and delivery address.
  • Order Details: Information about your orders, including store preferences, product selections, and payment methods.
  • Feedback and Reviews: Any reviews, comments, or feedback you share.

1.2 Information We Collect Automatically

  • Device Information: Information about the device you use to access the Platform, such as IP address, browser type, and operating system.
  • Usage Data: Details of your use of the Platform, such as access times, pages viewed, and links clicked.
  • Location Data: Real-time location data to facilitate delivery services.

1.3 Information from Third Parties

  • Payment gateways and delivery partners may share transaction or delivery details with us for service fulfillment.

2. How We Use Your Information

We use your information to:

  • Provide, manage, and improve our Platform.
  • Facilitate order processing and delivery.
  • Verify your identity and prevent fraudulent activities.
  • Personalize your experience, such as recommending products and stores.
  • Communicate with you regarding your account, orders, or updates to our services.
  • Comply with legal obligations and enforce our terms.

3. How We Share Your Information

We do not sell or share your personal information for third-party marketing. However, we may share your information with:

  • Service Providers: For payment processing, order delivery, and technical support.
  • Stores and Vendors: To fulfill your orders and provide customer support.
  • Legal Authorities: To comply with applicable laws or respond to valid legal requests.

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

5. Security of Your Information

We use industry-standard security measures to protect your personal information. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for data processing.
  • Lodge a complaint with a data protection authority.

To exercise these rights, contact us at [Insert Contact Email].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. You can manage your preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be effective as of the date stated at the top of this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: support@storeza.co.in
  • Address: S. No. 138/2/3/D Narayan Nagar, Near Kolte Patil Mulshi Infotech Park, Hinjawadi, Pune, Maharashtra - 411057.